How do I know my webstore transactions are safe & secure?

At especiallycoffee we take the security of our customers personal details very seriously. All information you send to us is encoded with GlobeCharge 128-bit SSL and PGP encryption technology.

SSL stands for 'Secure Sockets Layer' and is the chief security protocol on the Internet. PGP stands for 'Pretty Good Privacy' and is the world's most widely used encryption tool for email transfers. This combination of SSL and PGP offers you maximum security.

When you input credit card information or other confidential details into a form protected by an SSL server all your information is encrypted during its journey over the Internet. You can tell that your browser is in secure mode by looking for the padlock or key icon in the bottom of your browser window.

Can I create weekly or ongoing orders? Can I repeat purchase?

Yes and Yes. The webstore is set to remember your shopping basket for 30 days. This means you can start your order online on Monday and add to it each day until you are ready to check out, say on Friday. Next time you logon to the webstore it will show you your last order. If the products in the current basket are items you require again, change the quantities as you need to and delete those you do not want to reorder. Then continue shopping as normal.

The webstore uses cookies to remember your last orders for 30 days, this speeds up your ordering each time you logon to the shop. These details are NOT kept on our computer. Please note, if you order from different computers they will only remember the goods ordered on that computer! 

About cookies...

A cookie is a small amount of information sent from a web server to your computer. This information does not personally identify you, but it does tell us that your computer has visited our site and what areas of the site have been browsed.

When will my order be delivered?

For SYDNEY metro areas we expect delivery to be made the next working day. Delivery to country NSW and interstate will generally be delivered within 2-3 working days. Deliveries of Coffee machines and accessories may take sightly longer.

Can I get my order delivered to an address outside of Australia?

No. especiallycoffee can offer delivery only to addresses within Australia.

Are prices displayed inclusive of GST? Will I get a Tax Invoice with my purchase?

Yes. All prices displayed on the webstore are GST inclusive and eSpecially Office, trading as especiallycoffee, will provide a Tax Invoice with your delivery stating the amount of GST included in the total value of the order. The eSpecially Office ABN number will be printed on your tax invoice. It is 31 813 907 502.

Can I add or delete items or Cancel my order if I change my mind?

especiallycoffee offers convenient, next day delivery to our local NSW Metro areas. Once your order is received it is processed quickly and shipped out for next day delivery, in most instances.

If you want to change or cancel your order, please let us know as soon as possible, by calling our Customer Service Centre on 02 9909 8807. We will check the status of your order and attempt to make the necessary changes. If your order has already been packed and shipped, the order can not be amended. In this case a Customer Service Centre Team Member will arrange for collection of the item(s) or delivery of additional item(s).

What will happen if an item I order is unavailable?

A member of our Customer Service Centre team will make contact to inform you of the unavailable item and indicate the likely delivery date or suggest an alternative product. We will not substitute any item on your order without contacting you first, however we may ship the remainder of the order if you are not contactable. You will not be charged for items not shipped.